We take great care in creating high-quality decorated products, but if the decoration is flawed or damaged, we are happy to accept returns within 10 days of the purchase date. Please contact our customer service team with your order number and the reason for the return.
We may ask for photos of the flawed or damaged decoration for our records. If your return is approved, we will provide you with a return shipping label. The returned product must be in its original condition and packaging. Once we receive and inspect the product, we will issue a refund to the original payment method, minus any shipping costs. Please note that we do not accept returns for decorated products if the decoration is not flawed or damaged.
Before producing any order, Free Style Promotions will send you a mockup of your order to ensure we produce exactly the item you want. The mockup is as accurate as we can make it, but minor differences in sizing and placement of decoration may occur on the final product. If there is an issue with your mockup, please respond as soon as possible with your changes.
Please note that requesting multiple revisions of a mockup will delay the production of your order. We will not begin production until we have written or emailed approval of the provided mockups. Once a mockup has been approved, no further changes may be made, and you are responsible for any misspellings, typos, incorrect colors, incorrect logos, or other mistakes that were not fixed during the mockup process. We will not grant refunds for mistakes that were present in approved mockups.